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HOW DO I CANCEL MY ORDER?
You can cancel your order any time prior to its shipment.
Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same.
In case your order has been “Shipped”, we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier.
If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us.
However, if you opt for having the money transferred back to the source of transaction,while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.
Your order can be cancelled due to any of the below reasons:
Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.
Yes, In case of orders that have not been shipped, you may request for extra items to be added via WhatsApp number.
Note: POD order payments should be done either via paytm/gpay/phonepay/BHIM
Can I cancel or request a return for partial return of items in the order placed?
No, partial refund shall not be done.
All products sold on Arjoos are brand new and 100% genuine. We offer easy replacement for all products sold on Giftoo.in, under certain conditions which are mentioned below:
Following are the terms and conditions for return/replacement:
Please follow the below mentioned steps :
There are certain scenarios where it is difficult for us to support returns, which are:
If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us on 9591022990. We will gladly help you.
We are sorry. In case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from. However, you can opt for this, if you made the payment through POD (Payment on Delivery).